Shiping Policy

At Arabicjewlz, we strive to ensure that your beautiful Islamic jewelry reaches you in a timely and secure manner. Below is our shipping policy detailing our delivery process.

1. Processing Time

  • Ready-made Products: Orders are processed within 1-3 business days.
  • Customised Products: These are handcrafted by our artisans and take 2-3 weeks to be produced. We will notify you once your product is ready to ship.

2. Shipping Rates and Delivery Times

UK Orders

  • Standard Delivery: 3-5 business days 
  • Express Delivery: 1-3 business days 

For customised products, please allow an additional 2-3 weeks for production time.

International Orders

  • Ready-made Products:
    • Standard Delivery: 7-11 business days depending on the destination country.
  • Customised Products:
    • Production time: 2-3 weeks.
    • Please allow an additional 1 week for international delivery after production.

3. Order Tracking

Once your order has been shipped, we will send you a confirmation email with a tracking number to monitor your shipment’s progress.

4. Customs, Duties, and Taxes

  • International orders may incur customs duties and taxes depending on the destination country. These charges are the responsibility of the buyer.
  • We advise checking your country’s import policies before placing an order.

5. Damaged, Lost, or Stolen Packages

  • If your package arrives damaged, please contact us within [X] days of receiving the package with photos, and we will help arrange a replacement.
  • We are not liable for lost or stolen packages once marked as delivered. Please contact the shipping carrier for assistance in such cases.

6. Returns and Exchanges

Please review our [Return & Exchange Policy] for details on returns, exchanges, and refunds.

7. Contact Us

For any shipping-related inquiries, please contact us at info@arabicjewlz.com